1. WITHDRAWAL PERIOD

You have a period of 14 days from the receipt of your order to exercise your right of withdrawal. After this period, we unfortunately cannot proceed with a refund or return.

The right of withdrawal applies without obligation of justification and ends 14 days after the physical receipt of your order by you or by a designated third party (other than the carrier). In the case of an order containing multiple items delivered separately, this period begins upon receipt of the last item.

Return conditions:

• The returned item must be in its original condition, unworn, unused, with intact tags and in its original packaging.
• You must provide proof of purchase (e.g., receipt, order confirmation).

Return request:
To initiate a return, contact us at contact@zolivio.com.

If your request is accepted, we will provide you with a return label as well as shipping instructions. Any item returned without prior request cannot be accepted.

For any questions, you can contact us at contact@zolivio.com.

2. RETURN PROCEDURE

To exercise your right of withdrawal, you must inform us of your decision by email at contact@zolivio.com clearly stating your request.

Return costs:

• Return shipping costs are your responsibility.
• The time frame for receiving an exchange may vary depending on your location.

Valuable items:
If your item is valued at over $75, we recommend:

• using a tracked delivery service,
• or purchasing shipping insurance.

We cannot guarantee the receipt of your returned item.

3. RETURN POLICY

To exercise your cancellation right within the allotted time, you must send your request before the end of the withdrawal period, which takes effect from the moment the item is handed over to the carrier.

Return eligibility conditions:

• The item must be unused, in its original condition and in its original packaging.
• Proof of purchase is required for any return request.

Damaged items and issues related to your order

It is imperative to check your order upon receipt. In case of a defective, damaged, or non-compliant item, contact us immediately so that we can examine the problem and offer you a solution as soon as possible.

Non-returnable items

Certain items cannot be returned or refunded, including:

• Perishable products (food, flowers, plants).
• Personalized products (special orders, custom items).
• Personal care products (cosmetics, hygiene items).
• Hazardous materials and products, liquids, gases, and flammable substances.

For any questions regarding a specific item, please contact us before initiating a return.

Exchanges

If you wish to exchange an item for a different model, we recommend placing a new order and returning the originally ordered product.

4. PRODUCT RETURNS

To process a return, it is necessary to provide proof of purchase (receipt or order confirmation). After contacting us via email, we will send you the return address where to ship your item. Return shipping costs are the responsibility of the customer.

5. REFUND

If your refund request complies with our policy, we will refund all payments received, except for any additional shipping costs related to a shipping method other than the standard free delivery offered on our site. The refund will be processed within a maximum of 14 days after receiving your request.

Refund validation

Upon receipt of your return, the Seller will inspect the returned item. You will be informed of the acceptance or refusal of the refund. If your request is approved, the corresponding amount will be automatically credited back to the account linked to your original payment method, unless otherwise agreed. No fees will be charged to you for the refund.

Refund processing time

If you do not see the refund appear immediately in your bank account, please:

1. Check your bank account.
2. Contact your credit card issuer (processing times may vary).
3. Contact your bank.

If, after these checks, you still have not received your refund, please contact us at contact@zolivio.com.

Sale items

Sale items follow the same return and refund conditions as non-sale items.

Exchanges

Exchanges are possible for all items, including those that are damaged or have size issues. Only the return shipping costs will be the responsibility of the customer.

To initiate an exchange, contact us at contact@zolivio.com.

Gifts

• If the returned item was purchased as a gift and was shipped directly to you, a gift credit equivalent to the value of the return will be issued to you in the form of a gift card.
• If the item was not marked as a gift at the time of purchase or if the original recipient chose to give you the item after receiving it, the refund will be processed directly to their account.